Customer service chatbots are becoming increasingly commonplace, and experts now estimate that 85% of customer service interactions will be powered by artificial intelligence (AI) by 2020.
The past decade has seen major improvements in chatbot technology, and the general perception of chatbots has improved vastly as a result. In fact, one survey found that an impressive 48% of consumers identify chatbots as their preferred means of contacting a business.
Customer service chatbots are now sophisticated enough to take on a range of tasks, including answering queries, increasing engagement and selling products. One major advantage for both businesses and customers is that chatbots provide a non-stop, 24/7 service.
What’s more, chatbots can be very helpful in streamlining customer service as they can instantly provide answers to simple queries. Additionally, the automation of repetitive work frees up more time for customer service staff, so they can focus their time and energy on more complex tasks.
In the ultra-competitive online world, harnessing the powers of chatbots can help businesses to thrive. Find out more in the infographic below:
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