According to organiser Trade Conferences International, highlights of the two-day conference include 30 speaker presentations, three-panel discussions, two streams, content that addresses digital strategies to improve customer engagement, mapping the customer journey, mastering omnichannel engagement, loyalty, digital sales enablement and new age customer engagement.

The 2019 speaker line-up includes:
  • Ross Sibbald, commercial director, Striata Marketing Solutions
  • Lizzy van Niekerk, founder, Little Rabbit Digital
  • Dr Derek Shirley, chief executive officer, Cornerstone Performance Solutions
  • Anthony Kotton, managing director, One loyalty Rewards
  • Jainita Khatri, managing director, Prana Business Consulting
  • Eben Esterhuizen, founder and general manager, OnShelf Pharma
  • Tanya Grobler, chief executive officer, Mahala Loyalty Programme
  • Yugeshree Frylinck, chief experience officer, The CX Group
  • Gerrit de Villiers, presales manager, Inovo
  • Lauren Barber, customer engagement solutions, SBV
  • Yurika Pistorius, head of compliance, Clientèle
  • Anretia Ferreira, owner, Blue Steering
  • Candy Steyn, Edgars Club / ThankU Card operations manager, Edgars
  • Tyron James Hall, chief executive officer, Devprox
  • Lizette Akker, customer experience management, IQbusiness
  • Cassie van Wyk, chief marketing officer, Devprox
  • Derek Martin, principal consultant, BSG
  • Yaron Assabi, founder and chief executive officer, Digital Solutions Group
  • Perry de Jager, head: call centre and collections solutions, Principa
  • Graham McLeod, enterprise business architect, Gijima
  • Dylan Edel, senior sales executive and strategic partnership, Docfox
  • Luwela Nodada, associate in applied behavioural economics, Genesis-Analytics
  • Boitshepo Gaitate, associate in applied behavioural economics, Genesis-Analytics
Additionally, panelists representing companies such as Experian South Africa, Mint Management Technologies, Investec, The Incentive Company, HTSA, SAS, AccTech Systems, Analytics, Experian, YouKnow, Jellyfish, The Digital Databank and Berelo Innovations will also be attending.

Themes to be covered include:
  • loyalty programmes and customer engagement
  • compliance and customer due diligence
  • developing strategies for creating a digital sales enablement
  • mapping the customer journey
  • omnichannel and customer engagement
  • digital customer experience and the future
According to DCX Con 2019, professionals working in the following sectors will benefit from attending this conference:
  • CRM
  • customer insights
  • customer acquiring and retention
  • client liaison
  • brand management 
  • digital marketing 
  • market research 
  • business development 
  • sales 
  • customer experience 
  • marketing analytics 
  • digital 
  • market segmentation 
  • CVM 
  • mobile marketing 
  • social media 
  • channel management 
  • analytics 
  • PR and communications 
  • mobile banking 
  • e-commerce 
  • KYC 
  • client onboarding
  • customer due diligence 
  • client service 
  • call centres
  • data analysis
  • customer segmentation

Individuals that are interested in attending as a delegate, sponsor or exhibiting partner can contact 011 803 1553. To register as a delegate, e-mail [email protected] or [email protected] Those who are interested in exhibiting or sponsoring can contact [email protected]  

For more information, visit www.tsi-sa.co.za. You can also follow Trade Conferences International on Facebook, Twitter or on Instagram.