"We share the disappointment of our fans during this time of uncertainty; however, as a brand that cares for its consumers, we cannot ignore the growing concerns for health and safety as a result of the rapid spread of the COVID-19 in South Africa and around the world," says Castle Lite brand director Silke Bucker.
"It is important to highlight that an event of this magnitude has multiple moving parts and for this reason, the brand is deliberating and will communicate further details around new date and tickets by the end of March 2020," adds Bucker.
"We are currently in discussions with our headline act Cardi and all other stakeholders. We would like to assure you that Castle Lite Unlocks will take place as soon as it is safe to host the coolest Hip-Hop event in South Africa," says Bucker.
"We acknowledge the disappointing news for the thousands of fans who were excited to attend and witness Castle Lite Unlocks Cardi B; however, the health of our consumers, media and internal teams is always a priority," Bucker adds.
"Additionally, our ticketing merchant TicketPro would like to assure all fans who have already purchased tickets to Castle Lite Unlocks that those tickets are still valid," Bucker says.
The following procedures must be followed regarding ticket claims:
- Because Castle Lite Unlocks is merely postponed and not cancelled, consumers should hold on to their tickets until a new performance date has been announced. Consumers will then be able to exchange their tickets for the new performance date.
- Should a consumer wish to no longer attend the experience, they will be able to obtain a full refund. Details regarding this will be communicated once a new performance date has been announced.
For more information, visit www.castlelite.co.za
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