The brand says that in 2020, it made the decision to postpone the experience from its annual June date to the end of the year in the hopes that we would be in a better position to fight the virus.

However, as the situation has worsened and now with the second wave, Castle Lite adds that it would be an act of irresponsibility to move forward with the experience and that "we must all do everything we can to ensure that we contain the spread of the coronavirus at all costs".

"While we understand that this may come as a disappointment to consumers who were excitedly looking forward to this year's edition of Castle Lite Unlocks, the health and safety of our consumers is our first priority and it is out of great care for them that we have come to this decision," says Castle Lite's brand director Silke Bucker.

"We also understand that the biggest attraction for Castle Lite Unlocks each year remains the international headliners and we assure all consumers that once things get better and restrictions have been lifted, we will communicate a way forward," adds Bucker. 

Castle Lite further wishes to assure all valid ticket holders that they are entitled to a full refund of the purchase price. TicketPro will be processing all refunds in due course.

Consumers who purchased tickets via credit card and Ozow will have their refunds processed automatically. However, those who made their purchases by EFT or in-store are required to send details, such as their banking info and transaction reference number, to [email protected].

Castle Lite has urged consumers to visit its website for the full list of ticket refunding requirements as stipulated by TicketPro. Individuals are encouraged to note that all refunds, once processed, can take up to 10 working days to reflect in their accounts.

"As unfortunate as this decision is, we ask our consumers to remain cognisant that our decision comes amid difficult times in world health and safety, and it is out of great concern for all our loyal supporters, as well as adherence to government regulations that we make this decision. We appreciate the support and patience of all Castle Lite Unlocks fans during these unprecedented times," Bucker continued.

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