The award ceremony showcased excellence in diverse ICT implementation projects across various verticals and technology domains.
Helm's outstanding achievements were further highlighted by its finalist positions in the Intelligent Telecom Project category for work on MTN Omnichannel and the Intelligent Education Implementation category for its contributions to Smartstart, according to the awards.
Jeané van Greunen, Helm's chief client officer, says, "Winning Collaboration Partner of the Year is such an honour. We pride ourselves on our ability to deeply engage with our clients and immerse ourselves in operations as far as possible, identifying and addressing customer pain points wherever we can. This accolade is a testament to our commitment to excellence and innovation at Helm."
Helm's performance at the awards ceremony garnered:
- Collaboration Partner of the Year
- Finalist for Best Intelligent Telecom Project (MTN Omnichannel), and
- Finalist for Best Intelligent Education Implementation (SmartStart).
According to Helm, the work on the MTN Omnichannel project involved:
- extensive research
- 150 user persona interviews, and
- the reimagining of customer journeys to enhance MTN's digital landscape.
Similarly, Helm's contribution to the Smartstart initiative exemplified its dedication to empowering educators through an intelligent assistant on WhatsApp, resulting in reduced admin, improved processes and more time spent with the children, Helm says.
Helm concludes that, with a remarkable track record of success, it continues to set new benchmarks in digital marketing and customer experience — reaffirming its position as an industry leader in innovation and excellence.
For more information, visit www.helm.africa. You can also follow Helm on Facebook, LinkedIn, X or on Instagram.
*Image courtesy of contributor