"2019 was a tough year for most SMMEs in South Africa. But thanks to a loyal customer base, a team who consistently produces quality outputs and a healthy pipeline of new business, we remain strong and look forward to further growth in 2020," says DUO CEO Judith Middleton.

"The teams in Johannesburg, Cape Town and Nairobi are ready to launch brand elevation campaigns for these new clients," adds Middleton. 

The Social Collective is a purpose-led software company that drives sustainable impact through its technology solutions. It works with both JSE-listed companies and NGOs across Africa to provide a SaaS product range, which shares measurable reporting and quality data on CSI, CSR, sustainability and transformation programmes.

It also provides solutions that are transforming the way that learner management, employee donation programmes and charity initiatives are able to report on and track their success.

Blackboard MEA is a regional arm of the global ed-tech company, Blackboard. The Unites States-based organisation, with nearly 100 million users across the globe, has been the provider of learning management systems in Africa for over 20 years and has 15 clients in South Africa and another four in Botswana.

Its aim is to leverage innovative technologies and services to "solve the most critical challenges of the changing education landscape". Through a global ecosystem of institutions and faculty, the regional team seeks to improve student success and preparedness for the Middle East and Africa Region.

Telviva is a South African cloud-based business telephony communications company that is wholly owned and powered by Connection Telecom. Telviva is driven to provide customer-centric communication technology that focuses on quality of voice and service.

The team offers its expertise in:
  • IP technology
  • SIP
  • hosted telephony
  • network architecture
  • Asterisk, and
  • Cloud-based applications.
Telviva's services include PBX, hosted contact centres, VoIP and managed network access.

"With these three new clients joining us and another two clients set to start in March, DUO is prepared for another year of growth," says Middleton. "2019 showed us how to sharpen our pencils and deliver beyond our SLA’s."

"We reinvented our approach to customer service, changed our reporting methodologies, hired some great additions to the team in both Cape Town and Johannesburg, prioritised learning and training internally and refined our incentive policy for employee rewards," concludes Middleton.

For more information, visit www.duomarketing.co.za. Alternatively, connect with them on Facebook or on Twitter.