Findasense is a 360 creative agency with expertise in brand experience, born in Spain with operations in Latin America, the United States and Europe, the Middle East and Africa.

Junokai is a CX consulting firm based in Germany, and IST Networks is based in Egypt, with operations in Saudi Arabia and the United Arab Emirates.

According to TP Infinity, it aims to address the growing demand from clients for an integrated approach to CX transformation in today's experience-centric economy. Its comprehensive portfolio spans:
  • consulting
  • technology
  • data analytics
  • design, and
  • creative services, combining digital CX services and global transformation.

"We are pleased to announce that we are part of TP Infinity, Teleperformance's new digital arm. At Findasense, we have always been at the forefront of digitisation and customer experience, offering innovative solutions such as brand experience and digital transformation consulting," says Esteban Pineda, CEO of Findasense Americas.

"In this new context, our next challenge is to bring our services and methodologies to a global scale," Pineda adds.

"This partnership is excellent news for our clients, partners and everyone at Findasense, as it provides exciting opportunities for growth and improvement together. We are poised to offer a deep, comprehensive approach to building strong brands through enhanced customer experience," says José Ramón López Grañeda, CEO of Findasense Global.

"In this new era of integrating AI-driven solutions into CX management, Teleperformance is investing in value-added services to help our clients design, analyse and implement AI-driven solutions and accelerate their CX transformation," says Daniel Julien, chairperson and CEO of the Teleperformance Group.

"Consolidating our digital consulting teams under the TP Infinity umbrella will allow us to maintain a tremendous focus on the extraordinary opportunities we have to help our clients build brand loyalty," concludes Julien. 

TP Infinity says its team members will support their own clients and work seamlessly in collaboration with Teleperformance teams and their clients to enable faster, more efficient and enhanced business processes that deliver improved experiences for customers.

For more information, visit www.tpinfinity.com. You can also follow TP Infinity on LinkedIn. 

*Image courtesy of contributor