The Big Issue’s latest edition takes a squiz at South Africa's travel and tourism industry. Issue #291 takes a 'tourism safety snapshot' of what some businesses are doing to keep their customers and clients safe. Joining the latest edition is guest editor Alan Winde.

Customer experience gives companies a competitive edge that earns customer loyalty and attracts new customers, says Paula Sartini, founder and CEO at BrandQuantum. Sartini says that getting the customer experience right can be a challenge for companies, however, as there's uncertainty in what customer experience means and how to go about it.

Becoming a radio presenter is no easy feat — not only do you need the voice, but you also need to be passionate about the industry. But there’s much more to it than that! media update’s Christine Beukes spoke to some of the industry’s biggest players to find out what it takes to enter this career.

The Restart Expo, which took place between Wednesday, 25 November and Thursday, 26 November at the Johannesburg Expo Centre in Nasrec, aimed to be an opportunity for the collective industry to unite in demonstrating to the authorities how exhibitions and events can take place safely, with all the required COVID-19 health and safety protocols in place. 

Scout PR and Social Media has announced its results in the MEA Business Awards 2020, hosted by MEA Markets. The agency was awarded PR Agency of the Year — Western Cape.

Epica has announced its shortlisted entries for its 2020 edition. The organisation has thanked all agencies, production companies, creative talents and clients who supported the awards during the year. Final judging will be followed by an online show on Thursday, 17 December.  

WarnerMedia EMEA has announced the leadership team for the EMEA Affiliate and Ad Sales Function, as well as for the Nordic, CEE, Middle East, Turkey and Africa Regions. The team brings together WarnerMedia Entertainment Networks with Warner Bros. to ensure a set WarnerMedia approach and to deliver an integrated EMEA approach to distribution for both existing and future services.

In 2020, the world has experienced what is set to be the largest phase of digital disruption; just in a few short months, every brand has had to rapidly enhance their online presence and offerings, says the team at Valiant. Here, the team gives insights into how businesses can elevate their digital strategies accordingly. 

KFC has announced that in 2021, the brand will be celebrating 50 years with South Africa. In celebration of the milestone, KFC has collaborated with an artist and local clothing brand to bring 'festive 50th birthday swag' to its consumers. The celebration will include daily deals on products and limited edition local collaborations.  

Kfm Mornings with Darren, Sherlin and Sibs has announced that, after a five-week search, the winner of the Kfm Teacher of the Year competition has been chosen. Jeremy Dietsiso, a Life Sciences teacher at Silversands High School in Happy Valley, was named the winner.